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The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance
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The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:
* Process Excellence Master Program Plan
* Process
Excellence Program Awareness & Overview
* Detailed Program
Charter & Planning Criteria
* Critical Success Factors &
Key Performance Indicators
* IT Services Environment Assessment
* IT
Services Improvement Action Matrix
* Measurement Planning &
Program Overview
* Measurement Program Charter
* Process
Measurement Workbook
* ITSM Metrics Library & Design Workbooks
* Communications
Planning & Stakeholder Workbooks
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