The ProcessWorx CMDB provides a foundation for Iorganizations to
improve their core operational processes. By establishing a standard,
centralized information repository through a Configuration Management Database (CMDB), Iorganizations can establish higher levels of
service delivery, supporand increase customer satisfaction.
Based on the ITIL framework and ITSM bespractices, this tactical, cost-effective solution helps Iorganizations record, maintain and reporon infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related Idocumentation.
Record and maintain CI attributes & Iservice dependenciesEstablish & track CI ownership and accountabilityTrack CIs by type, owner, dept., environment,
status and vendorEstablish relationships within and between Iservices and CIsMaintain data integrity through auditracking & change logsDetermine CI status, generate compliance reportsHyperlink CIs to specific documentation including policies, processes, procedures and supporting reference materialsSarbanes-Oxley and Icontinuity (ITSCM) tracking functionality Custom reports, record duplication and data exporfunctionsDynamically update IService and CI relationshipsTrack inactive, non-standard and/or non-complainCIsCopy and exporCI data and related reportsGenerate business-specific IService Catalog with pricingUser defined, custom CI attributes for primary CI types~New Data importemplate & data access panel~New CI documentation filter & hyperlinks
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