The ProcessWorx CMDB provides a foundation for Iorganizations to
improve their core operational processes. By establishing a standard,
centralized information repository through a Configuration Management Database (CMDB), Iorganizations can establish higher levels of
service delivery, supporand increase customer satisfaction.

Based on the ITIL framework and ITSM bespractices, this tactical, cost-effective solution helps Iorganizations record, maintain and reporon infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related Idocumentation.

Record and maintain CI attributes & Iservice dependenciesEstablish & track CI ownership and accountabilityTrack CIs by type, owner, dept., environment,
status and vendorEstablish relationships within and between Iservices and CIsMaintain data integrity through auditracking & change logsDetermine CI status, generate compliance reportsHyperlink CIs to specific documentation including policies, processes, procedures and supporting reference materialsSarbanes-Oxley and Icontinuity (ITSCM) tracking functionality Custom reports, record duplication and data exporfunctionsDynamically update IService and CI relationshipsTrack inactive, non-standard and/or non-complainCIsCopy and exporCI data and related reportsGenerate business-specific IService Catalog with pricingUser defined, custom CI attributes for primary CI types~New Data importemplate & data access panel~New CI documentation filter & hyperlinks

Description:

Defect Tracker is a web-based development solution.  It tracks and organizes defect reports throughout the development cycles.  Its flexible customization enables you to adapt to your engineering changes.

Features Overview

* Engineer’s inbox (shows all defects assigned to you)
* Performing searches
* Creating public and personal reports
* Creating simple and easy to use charting in seconds
* Saving your personal and public charts
* Subscribing to defect updates by email notification
* Viewing defect change history
* Time-based escalation of defect priority
* Automatic defect assignment routing
* User management by role
* Finding out all logged on users in the system

Easy Customization Interface

You can customize the Defect Tracker without writing code.  Just use point and click, you can add, remove and modify any attribute of an object to meet your development specifications.

Database Requirement

Defect Tracker 1000 does not require a database and yet with full functional features.  If you choose to use a database later, you can simply migrate to Defect Tracker 2000.  By using the one-click data migration utility, you can migrate all your previous data into your new database.

Install and Run

All in one installation, there is nothing else to install.  You can use the Defect Tracker right away after you installed it.  There is no complicated setup and configuration.  Clients can be connected to server using a browser.  No client installation is required. Client is fully HTML based, therefore no plugins to download.

System Requirements

* HTML client runs on lastest Firefox and Internet Explorer.
* New Fire Server runs on major Java 2 platforms (currently certified on Windows and Linux, also known to run on other major platforms with java support).
* Series 1000 does not require database. Series 2000 supports the following major databases: Oracle, Microsoft SQL Server, Sybase, IBM DB2, MySQL and Informix, PostgreSQL.
* Server memory: 64 MB (Series 1000), 128 MB (Series 2000)
* Diskspace: > 100 MB
* i386 compatable processor speed for server: 500 MHz or above

View TesterTools dedicated page for this tool.